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Terms & Conditions

Privacy Statement

This is the privacy statement of Earth Yarns. Earth Yarns is registered with the (Dutch) Chamber of Commerce under number 91653231 and is located at Tramwijk 140 ZZ, 7831 GP Nieuw Weerdinge, the Netherlands. This document explains how Earth Yarns processes your personal data. Earth Yarns exercises the utmost care when processing your personal data. Obtaining personal data: If you use Earth Yarns’ services, you provide a number of personal data to Earth Yarns, or personal data is obtained from you in the context of this agreement. Personal data means all data relating to an identified or identifiable natural person. Categories of personal data Earth Yarns processes the following categories of personal data: - Contact, name and address details; - E-mail address; - Company details; - Order history; - Other personal data provided by you. Purpose of processing The personal data processed by Earth Yarns is intended to: - Contact you to inform you about the services you have purchased and their performance; - Carryout its services; - Improve services; - Make payments; - Comply with legal obligations; - Carry out marketing and communications; - Improve the website by analysing visitor behaviour on the website; - Send newsletters; - Exchange data with third parties for the performance of the services. Basis for processing Processing personal data is only possible on the basis of the following: (i) legal obligation, (ii) execution of an agreement, (iii) obtained (explicit) consent from the data subjects, and (iv) legitimate interest. Personal data is processed when providing the services of Earth Yarns. Earth Yarns only processes data that Earth Yarns considers necessary for (improving) the services and handles the (personal) data it has collected about you and your use of the services with care. The basis for processing this data is the agreement that you have entered into with Earth Yarns. Your personal data can also be processed by visiting the Earth Yarns website if you have given permission for this. Necessity of processing The processing of your personal data is necessary to provide the services. The services that Earth Yarns offers cannot be fully performed without processing your personal data. If your explicit consent is required for specific purposes with regard to personal data, you must give your consent separately. Automated decision-making There is no automated decision-making. Retention period The personal data processed by Earth Yarns is stored in accordance with the relevant laws and regulations. If a longer retention period is necessary based on legislation or regulations, the personal data will be retained for longer in accordance with these requirements. All (obtained) personal data will not be kept longer than strictly necessary. Processing by third parties Earth Yarns only shares personal data with third parties if this is strictly necessary for the execution of an agreement and to comply with relevant laws and regulations. No personal data is sold. Earth Yarns may be subject to a legal obligation to share personal data with third parties. If personal data is shared with third parties, processing agreements are concluded for this. The third parties with whom personal data are shared are: The delivery service(s) engaged, for the purpose of executing the agreement. The categories of personal data that are processed are contact, name, address and location data. The Payment Provider, for the execution of an agreement. The categories of personal data that are processed are financial data. The Bookkeeper, for the execution of an agreement. The categories of personal data that are processed are contact, name, address and financial data. Software suppliers, for the execution of the agreement. The categories of personal data that are processed are location data, e-mail address, contact, name and address data. Website manager, for the execution of the agreement. The categories of personal data that are processed are location data, e-mail address, contact, name and address data. Security of Personal Data Earth Yarns takes the protection of your personal data seriously and in this regard, taking into account the state of the technology, implementation costs, as well as the nature, scope, context and purposes of processing and the risks to the rights and freedoms of individuals that vary in terms of likelihood and severity, takes appropriate technical and organizational measures to ensure a level of security appropriate to the risk. Disclaimer By using the website you agree to the disclaimer. Earth Yarns reserves the right to change the content of its website and/or this disclaimer at any time without informing its customers and/or users of the website of this change. The content of the website has been compiled with the utmost care, but may nevertheless contain possible inaccuracies or be incomplete. Earth Yarns accepts no liability whatsoever for damage caused by or arising from the use of the website. The use of this website is entirely at the own expense and risk of a user of the website. No rights can be derived from the content of the website. All texts on the website are protected by copyright and are the property of Earth Yarns insofar as they do not belong to third parties. 
Cookie statement Earth Yarns uses technical and functional cookies. Cookies are small text files that are sent when you visit a website to make visitors' user experiences more efficient. Earth Yarns may, by law, store cookies on your device if these cookies are strictly necessary to use the website. Your permission is required for other types of cookies. We recommend accepting cookies in connection with the user-friendliness of the website. Visitors to the website have a login option. The cookies that Earth Yarns uses are functional cookies: these cookies ensure that the website works properly. These cookies have no consequences for your personal privacy, so no consent needs to be requested and granted. For example, these cookies store your browser settings so that our website can best be viewed or that the website remains accessible (load balancing), but also cookies that ensure that no other cookies are allowed to be placed (no-follow). With your With permission, we place “tracking cookies” on your computer. We use these cookies to keep track of which pages you visit, in order to build a profile of your online behaviour. This profile is not linked to your name, address, e-mail address and the like, but only to tailor advertisements to your profile so that they are as relevant to you as possible. Google cookies are also placed on the Earth Yarns website for Google Analytics. This means that Earth Yarns cannot link information to a natural person. We do not keep any information about what you do on the internet. Google Analytics may be obliged to provide access to this data based on applicable laws and regulations. If you have any questions about this, please contact Use of social media Earth Yarns uses cookies from third parties to optimise the website. Some cookies are placed by third-party services displayed on the website. Third parties mean Google Analytics and social media (LinkedIn, Facebook, X). The privacy and cookie policy of the relevant company applies to the use of cookies from other companies (third parties). When you click the social media button on the website, a social media cookie is placed. This allows the social media party to recognise your IP address as soon as you share an article from the website. For the cookies of social media parties and the data and/or personal information they collect with them, Earth Yarns refers you to the privacy and cookie statements of these parties. Browser settings If you do not want websites to place cookies on the device you use to view the website, you can adjust your browser settings. Before a cookie is placed, you will receive a warning and you must give permission for the cookie. If you do not do this, it may, for example, result in the website working less well. You can adjust the settings of your browser so that your browser refuses all cookies and also cookies from third parties. You can also delete placed cookies. To do this, you must adjust the settings of your browser via preferences and then you can adjust the privacy settings. This privacy statement does not apply to third-party websites that are connected to this website through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites. Right of data subjects As a data subject you have the following rights: Right of access; 
As a data subject, you have the right to obtain clarification as to whether or not your personal data are being processed and, if so, to obtain access in relation to their processing. Right to rectification; 
You have the right to obtain rectification and completion of inaccurate data. Right to data erasure; 
Without unreasonable delay, a data subject must obtain erasure of personal data concerning them. Right to restriction of processing; 
As a data subject, you have the right to restrict the processing of your personal data. To do so, please contact Earth Yarns. Right to data portability; 
A data subject shall have the right to obtain the personal data concerning them that they have provided to Earth Yarns in a structured, common and machine-readable form, and also to transfer this data to Earth Yarns without being hindered by the controller to whom it was provided. Right to object; The data subject shall have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data concerning them including profiling on the basis of those provisions. Earth Yarns shall cease processing personal data unless there are compelling legitimate grounds for the processing which override the interests, freedoms and rights of the data subject relating to the exercise, institution or support of legal claims. Complaint If you have a complaint about the way in which Earth Yarns handles your personal data, or wish to exercise any of the above rights, you can contact us via the website or by email at . To ensure that you wish to exercise a right, Earth Yarns requests that you enclose a copy of your proof of identity. Please black out your passport photo and MRZ (strip of numbers at the bottom) to protect your privacy. Earth Yarns will respond to your request as soon as possible, but at the latest within 4 weeks. You can also file a complaint with the Dutch Data Protection Authority. This is the relevant enforcement authority. You can contact them via this link: Changes to Privacy Statement Earth Yarns can change the privacy statement at any time. The most recent version is published on the website. Therefore, always keep an eye on the website for the most recent version. If the new privacy statement has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail. This version was last fixed on 15/03/2024

Returns Policy

14-day return guarantee At Earth Yarns, you always have a 14-day return guarantee. You must notify us within 14 days of receiving the articles if you wish to cancel the agreement. After informing us, you must return the articles within 7 days. You will be refunded the full purchase price excluding shipping costs when returning all or part of your order if the items are unused, complete and undamaged. You will cover the costs of the return shipment. If you are not at home when your parcel is delivered, your parcel will be taken to a pick-up location. Your parcel will remain at a collection location for one week. If you do not collect your parcel on time, it will be returned to us after one week. We will treat and process this as a return shipment but in this case we will charge you € 9.95 for administration and return costs. This amount will be deducted from the total amount to be refunded for the items returned to us. Damages If unnecessary damage has occurred to the product (incomplete or damaged product), we may charge this depreciation. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. What can't be returned? We want to offer each of our customers a good quality guarantee. Therefore, we have excluded some items from being returned. These are the following items: Items that have been cut to size. Balls of yarn that have been used, or thread has been unwound. Balls of yarn that weigh 5% or less in weight than the original weight. Books and magazines without plastic sealing. Due to copyright, it is not possible to return these items. Crochet or knitting packages where the seal of the package is broken. Reporting returns If you wish to return the parcel, please notify our customer service department at . After receiving your return notification you will receive a confirmation e-mail, as soon as we have received your return shipment you will also be notified. We will refund the full purchase price (excluding shipping costs) within a maximum of 14 days after the dissolution of the agreement using the same means of payment (provided that the returned package meets the aforementioned conditions).


Earth Yarns is committed to being a customer-friendly website for Knitting and Crocheting. Therefore, we treat a complaint as an opportunity to satisfy a disappointed or dissatisfied customer and improve our service.
We want to do our utmost to handle your complaint in an appropriate manner. Of course, the solution offered depends on the nature and cause of the complaint.
Complaints procedure Do you have a complaint about a product, our service, or delivery?
Please send an e-mail to with:
 1. A clear description with any photos of your complaint; 2. Your order information, if any; 3. Your contact information so we can reach you.
 If you are knitting or crocheting with yarn you have purchased from us, we ask that you keep the labels from the bulbs until the work is finished. Should a suspected production error emerge during the processing of the balls, we might have to ask you to send these labels with the work to us so that we can present the problem to the supplier to find a solution for you. 

We aim to contact you as soon as possible, but no later than within 14 working days, regarding your complaint.

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